Dear Customers and Friends of AE Modular,
As many of you have noticed, there have been considerable delays in the fulfilment of orders and also a slowing down of the release of new modules. This has partly to do with the incredible influx of new orders that I’ve received since Superbooth. Although I always hoped that this business could grow to be my sole income, I have been caught by this a bit by surprise. But it’s a good surprise and I’m so happy that I can do something full time that inspires so many people! To get on top of the orders I have employed someone who is helping me with the production and after an initial few weeks of training she is now proficient in the assembly and packaging that is required to fulfil the orders. So I was hoping that the situation could improve.
Unfortunately however, my health is currently not good and that’s why even with my new assistant we are lagging more and more behind in production. It started a few weeks ago that I had pain in my neck and legs that just wouldn’t go away so I went to see a doctor who couldn’t find anything. Now the pains are worse and even after many visits to various doctors they still can’t figure out what’s wrong. So I’m spending a lot of time in doctors offices instead in the workshop and also the pain makes it a lot harder for me to concentrate on the work.
I’m really sorry that this is happening now that the AE Modular format is really taking off and I’m sorry, too, that so many of you have to wait weeks and sometimes months(!) for your system. All I can say is that no order will get lost and that we are working as fast as we can to send out every order. However if you do have an issue with the long wait time, please contact me and we can sort it out.
I hope that my health will improve soon and I have plans to ramp up production capabilities then to cope with the increasing demand. And finally - No worries - AE modular is alive and will grow on!
Robert Langer, founder of tangible waves. Here, I will share some thoughts, background infos and news about AE modular and tangible waves.